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Evidence Guide: BSBLDR412 - Communicate effectively as a workplace leader

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBLDR412 - Communicate effectively as a workplace leader

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for communication

  1. Identify purpose and audience for communication
  2. Identify the desired outcome of the communication
  3. Evaluate available methods of communication according to task requirements and organisational business policies and procedures
  4. Identify potential barriers to effective communication and develop solutions to minimise impact
Identify purpose and audience for communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the desired outcome of the communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate available methods of communication according to task requirements and organisational business policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential barriers to effective communication and develop solutions to minimise impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage in communication

  1. Communicate using media and format relevant to the context
  2. Use respectful and positive approaches to communications
  3. Employ two-way processes to ensure receipt and acknowledgement of message
  4. Provide opportunities to clarify and confirm understanding
  5. Maintain record of the communication process and outcomes according to organisational policies and procedures
  6. Identify follow up actions and communicate to relevant persons
  7. Seek feedback on communication processes from all parties
  8. Identify and incorporate opportunities to improve leadership communication processes
Communicate using media and format relevant to the context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use respectful and positive approaches to communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employ two-way processes to ensure receipt and acknowledgement of message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities to clarify and confirm understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain record of the communication process and outcomes according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify follow up actions and communicate to relevant persons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on communication processes from all parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and incorporate opportunities to improve leadership communication processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare, engage and review communication on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

identify the context for communication and select approach and responses accordingly

create and present messages by choosing method and mode appropriate to the audience and context

undertake effective two-way communication from the perspective of a supervisor or team leader

identify and record actions required as a result of communication and follow-up in a timely manner.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislation requirement and organisational policies on workplace communication

characteristics of effective leadership communication

electronic and non-electronic communication methods, including situations where they would or would not be used

effective listening techniques

common feedback process and methods

leadership communication responsibilities applicable to own role

common barriers to effective communication in a workplace context

characteristics of verbal and non-verbal communication.